In the event that you have received a faulty item, please contact us at so we can organise your return.

Shipping costs are non-refundable.

For change of mind, you will be responsible for paying for your own shipping costs for returning your item. We will only provide a credit note for the cost of the product.

Depending on where you live, the time it may take for your exchanged product to reach you may vary and we will attempt to send your replacement as soon as possible.

We strongly suggest using a trackable shipping service or purchasing shipping insurance. All return parcels remain the responsibility of the purchaser until received by Szep.


All orders are dispatched within 1-3 business days. However, during launches and promotions, this may extend.

Australia Post. If Australian Standard Delivery is selected, this will take 4-7 business days to arrive. Note: Australia Post does not deliver on weekends or public holidays.

If Express is selected, estimated delivery time is 2-3 business days.

Szep will not be held liable for any customs/duties/taxes related fees that might be incurred from orders international to Australia. These fees are the responsibility of the purchaser.

For international delivery- please allow 6-12 business days to receive your parcel.