Returns Policy

Initiate a return via our RETURNS PORTAL.

RETURNS POLICY – FINAL SALE

As we prepare to close the doors at SZEP, we are holding a final warehouse sale, with all remaining stock available at heavily reduced prices.

✨ Please note: ALL SALES ARE FINAL. ✨

We are unable to offer refunds, exchanges, or returns on any purchases made during this sale period unless an item is deemed faulty under Australian Consumer Law.

WHAT THIS MEANS :

✅ All stock is sold as-is and marked Final Sale

✅ No returns or refunds for change of mind, incorrect sizing, or style preference

✅ No exchanges or store credit on any purchases

✅ Purchases made using a credit note or gift card are also considered Final Sale and cannot be refunded or exchanged.

FAULTY RETURNS:

If you believe you have received a faulty item, please contact us within 7 days of receiving your order at hello@szep.com.au with the following:

• Your order number

• Clear photos of the fault

We will assess all faulty claims in accordance with our obligations under Australian Consumer Law.

PLEASE CHOOSE CAREFULLY

We are so grateful for your support throughout our journey. As we enter this final sale period, we encourage you to choose carefully—once we’re gone, we’re gone!

Thank you for being part of the SZEP community 💖

Questions? Reach us at hello@szep.com.au.

If you need to amend your order, please reach out to us at hello@szep.com.au. Please note, the ability to amend your order will depend on the time since your order was processed.

Please reach out to us at hello@szep.com.au and we will be able to further assist.

Please reach out to us at hello@szep.com.au with your order number and an image of the fault so we will be able to assist you further.

Please refer to the individual product description for all pre-order dispatch date information. Otherwise, please reach out to us at hello@szep.com.au and we will be able to assist.

If you place an order with a mix of pre-order styles and available styles, your complete order will be dispatched once the associated pre-order item is ready for dispatch.

To care for your garments so they serve you for years to come, please see the following care guide:

• COLD GENTLE MACHINE WASH
• WASH WITH LIKE COLOURS AND MILD DETERGENT
• REMOVE FROM MACHINE IMMEDIATELY
• AVOID ROUGH SURFACES
• DO NOT BLEACH, SOAK, RUB, OR SPOT CLEAN
• DO NOT TUMBLE DRY
• DO NOT IRON
• DO NOT DRY CLEAN

If you are ever unsure, we recommend referring to the individual product care instructions found via the individual product listings within our website.

Whilst we do everything we can to ensure Szep bottoms are squat proof; soft, high quality fabrics naturally stretch to fit your body which can show darker coloured underwear. We recommend wearing like coloured underwear to match.

Chloe traditionally wears a size M in all styles/garments:

Height: 178 cm 

Waist: 71 cm

Bust: 79 cm

Szep prides itself on limited edition collections and drops that are only made in small quantities. We want each piece to be special to our community. In some instances, styles may be released in second round drops and/or different colours.

As with most fabrics some garments, especially lighter or brighter colours, may show sweat marks during wear.

At Szep we take pride in what we produce. That’s why every piece starts with a sketch which is then thoughtfully brought to life by a team of experts. Our process may be longer than other brands, but we believe in slow fashion that puts quality over quantity.

All designs start with an idea from Chloe Szep, who is involved in every step of the design and fit process to ensure it is in line with what the Szep Squad expects. We use high quality fabrics from ethical mills and suppliers. All of our fabrics are tried and tested with the Szep team to ensure they stand the test of time. Recycled fabrics are integrated into our styles where possible, this is listed within individual product descriptions.

Our brand prides itself on high quality limited-edition and on-demand drops to reduce wastage and excess in landfills. In 2020, we replaced existing bags with biodegradable poly bags and mail bags to ensure we’re moving in a positive direction for our plant.

For additional information please email hello@szep.com.au.

Email us at hello@szep.com.au for all enquiries. We will endeavour to get back to you as soon as possible.