Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you any exchange, credit or refund.

In the event you want to return an item (within 14 days from date of purchase), we can offer a credit note only.

Refunds or exchanges will only be provided in the event that an item is not in its intended original condition, is damaged or missing parts for reasons due to our error. Sale items also cannot be refunded.

To be eligible for a return, your item must:

- Be unused
- In the same condition that you received it
- In the original packaging
- Have no damage or markings on the garment

Non-returnable items include:

- Gift Cards

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your credit note or refund. If you are approved, your credit note or refund will be processed and a credit will automatically be applied to the original method of payment. Credit notes will be given for change of mind.

Please note: change of mind also includes ordering the wrong size and the wrong colour.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company. It may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@szep.com.au.

To complete your return, we require a proof of purchase and in this instance, a print out of your order, along with a returns form.

Please contact hello@szep.com.au to lodge a return.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at hello@szep.com.au and send your item to:

Fulfilio c/o StarTrack 3PL
40 Annandale Road
Melbourne Airport VIC 3045

Our policies are in accordance with the Australian Consumer Law.