FAQ

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ORDERS

How can I cancel my order?

If you need to amend your order, please reach out to us at hello@szep.com.au. Please note, the ability to amend your order will depend on the time since your order was processed.

What if I receive the wrong product?

Please reach out to us at hello@szep.com.au and we will be able to further assist.

Do you offer exchanges for faulty items?

Please reach out to us at hello@szep.com.au with your order number and an image of the fault so we will be able to assist you further.

When will I receive my pre-order item?

Please refer to the individual product description for all pre-order dispatch date information. Otherwise, please reach out to us at hello@szep.com.au and we will be able to assist.

Will my pre-order item be shipped with the rest of my order?

If you place an order with a mix of pre-order styles and available styles, your complete order will be dispatched once the associated pre-order item is ready for dispatch.

SHIPPING

When will my order be shipped?

All orders placed before 1pm AEDT on a weekday, will be dispatched same day.

**Please note however, within peak sale and launch periods, a 1-4 business day dispatch delay may occur. This includes our EOFY warehouse sale & Black Friday sales.

How long will it take for my order to be delivered once dispatched?

Szep currently ships via Australia Post for both domestic & international orders.

Standard Shipping: 7 - 10 business days

Express Shipping: 2 - 5 business days

Please note, during high peak periods, Australia Post may experience delays. We recommend checking out the this link if you are concerned that you will be impacted.

How much will shipping cost?

AUS: $13 AUD Standard, $15 AUD Express

FREE SHIPPING (AUS ONLY) : Over $200 spend

NZ: $17 AUD Flat Rate

REST OF THE WORLD: $33 AUD Flat Rate

Please note, Szep will not be held liable for any customs/duties/taxes related fees that might be incurred from orders travelling from Australia internationally. These fees are the responsibility of the purchaser.

Do you provide worldwide shipping?

Yes, we ship internationally via Australia Post. Please refer to the above FAQ for shipping rates.

Please note, Szep will not be held liable for any customs/duties/taxes related fees that might be incurred from orders travelling from Australia internationally. These fees are the responsibility of the purchaser.

Do you ship to P.O Boxes?

Yes, we can ship to P.O Boxes.

Can I collect my order directly from HQ?

At this current time, all orders need to be dispatched via post.

PRODUCT

How do I care for my product?

To care for your garments so they serve you for years to come, please see the following care guide:

  • COLD GENTLE MACHINE WASH
  • WASH WITH LIKE COLOURS AND MILD DETERGENT
  • REMOVE FROM MACHINE IMMEDIATELY
  • AVOID ROUGH SURFACES
  • DO NOT BLEACH, SOAK, RUB, OR SPOT CLEAN
  • DO NOT TUMBLE DRY
  • DO NOT IRON
  • DO NOT DRY CLEAN

If you are ever unsure, we recommend referring to the individual product care instructions found via the individual product listings within our website.

Are Szep bottoms squat proof?

Whilst we do everything we can to ensure Szep bottoms are squat proof; soft, high quality fabrics naturally stretch to fit your body which can show darker coloured underwear. We recommend wearing like coloured underwear to match.

What size does Chloe wear in Szep?

Chloe traditionally wears a size M in all styles/garments:

Height: 178 cm 

Waist: 71 cm

Bust: 79 cm

Will you be restocking?

Szep prides itself on limited edition collections and drops that are only made in small quantities. We want each piece to be special to our community. In some instances, styles may be released in second round drops and/or different colours.

Are Szep products sweatproof?

As with most fabrics some garments, especially lighter or brighter colours, may show sweat marks during wear.

How are Szep Garments made? Is it ethical & sustainable?

At Szep we take pride in what we produce. That’s why every piece starts with a sketch which is then thoughtfully brought to life by a team of experts. Our process may be longer than other brands, but we believe in slow fashion that puts quality over quantity.

All designs start with an idea from Chloe Szep, who is involved in every step of the design and fit process to ensure it is in line with what the Szep Squad expects. We use high quality fabrics from ethical mills and suppliers. All of our fabrics are tried and tested with the Szep team to ensure they stand the test of time. Recycled fabrics are integrated into our styles where possible, this is listed within individual product descriptions.

Our brand prides itself on high quality limited-edition and on-demand drops to reduce wastage and excess in landfills. In 2020, we replaced existing bags with biodegradable poly bags and mail bags to ensure we’re moving in a positive direction for our plant.

For additional information please email hello@szep.com.au.

RETURNS

How do I return my product?

We welcome you to process your return via our Returns Portal.

What is your return policy?

Please check out our Returns Policy via this link.

CUSTOMER CARE

How do I contact you?

Email us at hello@szep.com.au for all enquiries. We will endeavour to get back to you as soon as possible.

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